Privacy Policy
These are the Privacy Policy provisions of BenitaSana. BenitaSana was developed and is operated by Assistenz im Alltag AG, Im Güggelchrüz 2, 4104 Oberwil, Baselland, Switzerland.
Assistenz im Alltag AG does not disclose personal data without your consent unless there is a legal obligation to do so.
Effective date: February 9, 2026 These Privacy Policy provisions are governed by Swiss law.
Consent and Scope
By using BenitaSana or contacting us directly, you agree to these Privacy Policy provisions.
By registering and accepting these Privacy Policy provisions, the user expressly consents to their personal data being collected, processed, stored, and disclosed in accordance with this Privacy Policy.
Legal Basis for Data Collection
The legal basis for the collection and processing of personal data generally arises from the explicit consent of the data subject.
A user grants this consent in particular by:
- registering on the platform
- actively using BenitaSana
- accepting these Privacy Policy provisions
If an appointment booking or request is made on behalf of a third party (e.g., by relatives, caregivers, or medical service providers), the person making the booking or the medical service provider is considered an independently responsible data controller for the data of the represented person.
Visibility of Information for Other Users
As a general rule:
All information that users or providers enter during registration, profile creation, or when creating a request is visible to other users of the platform to the extent necessary for the use of BenitaSana.
This visibility serves to enable informed decisions regarding suitable services, requests, or providers.
Notice Regarding Sensitive and Health-Related Data
BenitaSana expressly points out that restraint should be exercised when entering health-related, medical, or particularly sensitive data.
The entry of such data is voluntary and at your own responsibility.
BenitaSana assumes no responsibility or liability if users independently enter sensitive or health-related data and make it accessible to other users.
It is recommended to limit the information provided to the minimum necessary for the service.
Exceptions to Visibility
Providers
The following are not visible and are not published:
- identity and verification documents (e.g., criminal record extracts, copies of ID documents)
- internal notes from verification or review interviews
These data are used exclusively for internal quality assurance.
Customers
The exact address of customers is not displayed. Providers only see the approximate distance to the place of service.
Requests Made in a Representative Capacity
For requests created on behalf of another person, the name of the represented person is not displayed.
The exact address of customers is not displayed. Providers only see the approximate distance to the place of service.
Photos, Videos and Logos
Users and providers may upload photos, videos and logos (e.g., profile pictures, service images, organizational logos) to BenitaSana.
These contents are visible to other users.
By uploading, you confirm that:
- you have the necessary rights
- all identifiable persons have expressly consented
- no personal, data protection, or copyright rights are violated
Use in Social Media
By providing photos, videos, or logos, providers grant BenitaSana the right to use this content on BenitaSana's official social media channels (e.g., LinkedIn, Instagram, Facebook) for factual presentation and promotion of the platform.
No personal data will be shared with advertisers.
Collection of Data Provided Independently
We collect personal data that users independently and voluntarily provide, in particular in the context of:
- registration
- creating requests or booking appointments
- placing an order
- consultations
- contacting us (e.g., via email)
- submitting reviews or comments
- booking appointments on behalf of third parties
These data may include particularly sensitive personal data, especially health or medical information.
The provision of such data is voluntary. The legal basis is the consent of the data subject.
What Information Do We Collect?
Device and Permission Data
To improve the user experience, the following data may be collected:
- pages accessed
- IP address
- date and time
- amount of data transferred
- operating system and browser
- camera (images)
- photo gallery
- location
These permissions can be refused or withdrawn at any time.
Technical Access Data
Anonymous Server Logs
Some of these data are anonymized and stored in log files and are used for system security, error analysis, and technical optimization.
Personal Use of Data
For consultation, support, and assistance of users, access data are additionally stored in personalized form in the internal dashboard.
Access is restricted to authorized employees. No use for advertising purposes takes place.
Use of Collected Information
The information is used:
- to personalize the user experience
- to improve the website/app
- to process transactions
- for customer support and communication
- to manage features, surveys, or campaigns
Third-Party Providers
Payment Processing
Payments are processed exclusively via Stripe. Assistenz im Alltag AG does not store any payment data.
Identity Verification
Identity verification is carried out via PassBase. Their privacy policies apply.
Disclosure of Data
Personal data are disclosed only:
- with your explicit consent
- to contracted service providers (hosting, operation, support)
- where legally required
Email Communication
By providing your email address, you agree to receive emails related to BenitaSana.
No unsolicited marketing emails are sent.
International Data Transfers
BenitaSana is operated from Switzerland. Cross-border processing cannot be excluded.
To the extent legally permissible, you consent to this.
Data Security
When handling your data, we take appropriate technical and organizational measures to protect your data against unauthorized and/or unlawful access.
Cookies
BenitaSana uses cookies to improve functionality and performance.
If cookies are disabled, use may be restricted.
Right to Deletion of Data and Account
You have the right at any time to request deletion of your user account and your personal data, provided no statutory retention obligations apply.
Users may request deletion directly in the app or via email at info@benitasana.ch.
Complete deletion may take up to 14 days. Restoration is excluded.
Changes to the Privacy Policy
Changes will be communicated. Continued use of BenitaSana constitutes acceptance of the updated version.
Third-Party Content
BenitaSana may contain content or links to third-party services.
BenitaSana assumes no responsibility for their content or privacy policies.
Contact
If you have any questions regarding data protection, please contact us at:
